Knowledge – Off balance sheet assets
Knowledge – an intangible asset, the company unique. It's the kind of assets that you know that nobody can copy. So, what to do to grow, protect and improve this asset class?
All definitions, it's an advantage. Barron glossary accounts begin to define the benefits:
"The economic resource that is expected that the company has advantages. Asset three essential features
1) probable future economic benefits;
2)Control of the company and
3) the results of previous events or transactions "
Your process, practice and know-how who you are and what you do. They are essentially "added value" differentiator. So, what to do to grow, protect and improve this asset class?
To say nothing of the secret recipes or intellectual property. We are talking about an intangible that you separate yourself from the competition. We talk about how the customer experience can vary from company to companyanother. Think of the positive experiences you had as a customer. Did you rely on knowledge in any case? Consider the following example:
While calling customer support line, I was pleasantly surprised when someone at my first real challenge to find to solve my problem. The representative knew exactly what to ask questions and could tell me in English what I had to do. How valuable is that knowledge capital?
This is the essence of knowledge management. Each newSales, involvement and interaction with customers, creates a new level of knowledge.
So, what can you do to grow, protect and improve this asset class?
The first step is knowledge of those who do understand – employees, customers or other third parties. Try it! Write down everything you think it is important to continue. It is like trying to clean that junk drawer – everything seems important, but only 20% ever really used.
While documenting whatIt is understandable that you are now as important to ensure that you are writing, so that (reader, which is always). There is no simple task, because we can not always think like a reader! However, it is something useful for a technical document that nobody write quite understand? Here is a real example:
"This change will allow us to better utilize our talent base in the area where development rollers run and focused strategic focus on the upcoming Business SystemTransition in which the systems expertise and accuracy will be essential to maintain and further improve service levels to our customers is moving forward. "
Sadly, the author probably took an hour to come up with this paragraph? TS Eliot has to say: "If I had more time, I'd shorter letter," Here is a shorter version is written by our example.
"Training our new software, it will be important to better serve our customers"
Moral Story- Car technical literature (as TWG), ie the interview subject Expert (SME), and in such a way that everyone can understand, may be in written form. At the end you save time, money and disappointment!
Now you've built using the system must be submitted. What is an asset that is idle? As an example, let's say your company has a customer service element, which requires customers to solve problems. With their knowledge assets, help your clientsand support staff to find answers quickly and efficiently, reducing the solution cost and increase customer satisfaction. Sounds good?
Another very useful for the asset will increase the efficiency of your training. Whether you have formal training or not, these assets can provide its employees with information they need to perform their tasks. Therefore, if your knowledge of the property to determine instructural building design elements that should be included in theTool. Well-informed worker is likely to be active and productive. Equip your employees with the knowledge and use of your capital gain.
We would like to hear from you. Call us how you grow, protect and enhance this asset class.
Visit : Knowledge Management Information Toys Market